The Easyread Guarantee
We normally expect it to take 60-90 lessons for you to start to see clear change and progress with your child's reading, in terms of decoding confidence and accuracy.
Therefore, we will refund up to 3 monthly payments, if you do not think that you have seen that change happening after 90 lessons.
In that way, you can give Easyread a full go at our risk.
Easyread is about getting the fundamental processes to reading right. Once that is done, a own reading will take them to the higher levels of ability in the months and years after Easyread.
About This Guarantee
There is no small print to these guarantees. They are there to give you the confidence to give Easyread a go, because it is very easy to waste time, energy and money in this arena.
You will not find people saying we don't honour it. We always do. However, it is important to understand that we invest heavily in the success of each child. The Easyread process is run on a not-for-profit basis and so the costs of any refund end up being covered by other parents and schools. So they do not mean there is no cost to running this process and abusing these guarantees is not fair on others.
Therefore, we are trusting you to approach these very open guarantees with integrity and do everything you can to help us make the process work out for each child. We provide materials and expertise, but in the end it is each teacher and parent who makes the process successful.
Our refund rate is 2-3% and in most of those are situations we have failed to train the parent or teacher sufficiently well for them to get it right. It is very seldom that we do a refund because a child cannot achieve the goal.